In the fast-paced world of conference and event management, it’s easier than ever to reach your customers with the help of the digital world. Everyone has

With South African’s enjoying and photographing their coffees and lattes at every turn, it’s refreshing to know that there are 2 new drinks that are fast

Many of our students enjoy a lasting career in the Food & Beverage industry when they graduate from International Hotel School. Food & Beverage is a

A typical business receives feedback from only around 4% of its unhappy customers — 96% just go away … and 91% will never come back. (Source:

Human Resource Management roles are vitally important in the world of hospitality because they involve managing people – and people are this industry’s biggest asset. Being

Branding is paramount to the success of any business and hotels are no exception. Having a unique selling point or positioning often helps your hotel to

It’s not every day a Hollywood legend designs a luxury boutique hotel. But when Robert de Niro comes to town, anything is possible. So it comes

Every hotelier wants a great review of their hotel or department on TripAdvisor or social channels. Great customer service is what sets a good hospitality experience

When we stay at luxury hotels, we are often given a glimpse into the world of hospitality through the front-of-house staff we encounter. From the doorman