Who is a Security Manager? Where does he fit into the grand scheme of hotel management? We’re now in our sixth week of the “Who is” series and today we’re looking at the role of a Security Manager in the hospitality industry.

What does a Security Manager do?

A Security Manager is in charge of a hospitality property’s security. He oversees the Security Department and a number of security systems which protect the guests, the workers and the hotel buildings.

Security Manager responsibilities

The Security Manager is responsible for: • Safety and security of guests, workers and hotel buildings • Crime prevention and investigation • Security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys, etc. • Initiating or maintaining policies and procedures for general safety and security • Training of staff for emergency procedures • Inspections relating to hotel security • Regular security meetings • Supervising the security team effectively (eg. checking that security staff do their jobs properly) • Maintaining good working relationships with management and members of other departments • Keeping up-to-date with world news and hospitality security trends as well as plenty of other duties.

Who does the Security Manager report to?

The Security Manager reports to the General Manager.

Who reports to the Security Manager?

The Assistant Security Manager and the Security Department staff.

Qualifications

A Security Manager should have security training and qualifications, and preferably have “hospitality security” experience.

Skills

A Security Manager must: • Think quickly, clearly and objectively under pressure • Be proactive about hotel security operations • Plan ahead • Deal well with people

Working conditions

A Security Manager usually works “normal” business hours. Some hospitality properties require that the Security Manager lives on-site.

Earning potential

A Security Manager can earn up to R30 000/month.

Job opportunities

In general, all hotels and hospitality properties need some form of security. For this reason Security Manager jobs are available all over the country and the world.

Wrap up

A Security Manager plays a fundamental role in the profitable running of a hotel. When he does his job well the guests feel safe and relaxed, the workers know that “work” is a safe place to be and the hotel buildings are protected from danger. This job requires someone level-headed, quick thinking and insightful. Is it the job for you? Visit us next week for more info on awesome careers in the hospitality industry!