Hospitality Management (12 Course Package)

Introduction

The hospitality industry makes a significant contribution to the national and global economy. As such, the industry requires competent managerial staff who possess the required skills and knowledge for successful hospitality management. Learners achieving this course are competent to apply hospitality-specific frontline and management skills within the field. The programme introduces students to the hospitality industry and covers front office, housekeeping, food and beverage as well as general supervision.

What will I learn?

• General introduction to the hospitality industry, including an overview of the service industry and different hotel types and pricing
• Managing Front Office operations, efficiency, revenue management, and technology applications.
• Managing beverage operations, beverage service, control systems, hiring and training.
• Managing housekeeping operations, managing staff, planning, and organising the daily activities.
• Developing effective managerial skills, staff employment and training.
• Effective communication, time management techniques, manage conflict and change.
• Planning, implementation, and evaluation of food and beverage operations
• Hospitality facilities management, functional spaces, and design within a property.
• Leadership and Management in the hospitality industry, including communication, high performance teams, diversity, managing organisational change, and strategic career planning.
• Learn how to develop, conduct, and evaluate one-on-one and group training, and how to implement effective instructional design techniques and processes.
• Management of food and beverage operation, planning, maximising service, productivity, through the use of technology.
• Hotel and Restaurant Accounting, and computerised accounting systems.
• Hospitality Marketing, digital channels, development and implementation of a marketing plan.
• Hospitality Sales approaches in the sale of rooms and food and beverage services, and technologies used in the distribution.